F.A.Q

Q1: Are you factory?

A1: Ke heng is high-tech enterprise integrating research, development, manufacturing, sales of rechargeable Lithium Ion batteries, battery packs, battery control systems. We have battery factory in Hefei, a total area of 300 thousand square meters, more than 1000 employees.

Q2: What certificates do you have?

A2: ISO 9001,UL,CE,CB,UL,BIS, KC,RoHS,MSDS,UN38.3 and Reach etc certification.

Q3：What's the main product in keheng battery?
A3: 18650 Li-ion battery, battery pack，LiPFeO4 battery.
    
Q4:Can I have a sample order?

A4:es, we accept sample order to test and check quality. Batteries can be made as require.

Q5:Do you have MOQ limit?

A5:Yes, we have MOQ limit for mass production, but it depends on battery model. Please contact us for details.

Q6:Can I place order directly ?

A6:Yes, you can place order directly on alibaba. Pls click "Send" now.

Q7: Which payment ways are available?
A7: For sample order or small order,you can make payment through our Paypal account or place order online directly through alibaba trade assurance.For decent order,40% T/T deposit payment in advance,balance payment before shipment
Q8: What is the lead time?

A8: Generally, battery will be shipped via Express, such as DHL, TNT, FedEx and UPS, delivery time is 3-5 business days. Airline and sea shipping also available. About details, please feel free to contact us.

Q9: Can I get a lower price if I order large quantities?

A9: Yes, cheaper prices with more bigger size orders. Please contact with us for details.

Q10:  What about after-sale service?
A10: Our QC department will check each battery one by one before shipment,100% high quality guaranteed. If there is any problem on quality,we will provide you free battery replacement for each defective battery.